They signed up. They didn’t finish setup. Ask what got in the way, with the original words behind each finding.
Create an onboarding feedback goalFirst 100 customer replies free.
“i just wanted to try it. didn’t want to add my card yet”
In the example, the customer wants to see their own signup data before deciding. That gives the team a specific trial change to investigate.
One answer is a hypothesis. Compare more conversations, then check whether your test changes actual setup completion.
Your analytics can show a missed step. A customer can describe what they hoped to do, what confused them, or why they weren’t ready to commit. Live conversational surveys give them room to answer, with AI follow-up questions based on what they say.
Choose the people to ask from your existing mailing list. Let Us Know doesn’t detect abandoned users or track their behavior for you.
Shape the goal in a short chat.
Choose participants, review, and schedule emails.
Find themes, read evidence, and ask follow-up questions.
Ask what they expected to happen next. Find out whether instructions, terminology, or a missing prerequisite got in the way.
Ask what became easier or harder after the change. Keep reactions to that update separate from first-time setup feedback.